facts & questions
Does a pen come with my daybook order?
No — starting January 1, 2023 brush pens must be purchased separately.
Do you wholesale?
We do currently wholesale & would love to chat if you are interested in purchasing more than 12 daybooks at a time! Please email firstname.lastname@example.org
What are the shipping and processing fees and times?
ALL U.S. ORDERS: Priority shipping (1-2 processing & 1-3 day shipping) is our standard and only option at $9.99.
International shipping will vary in price and times based on final destination. Extra customs and duties may apply.
NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note delays might occur so we please ask for your patience and recommend not delaying for Holiday purchases. You may contact your local USPS or delivery person for updates in regards to regular mailing service. We greatly appreciate your patience and understanding in the unprecedented times as we all navigate.
When will my order ship?
Orders typically ship within 1-3 business days. Please note we are not in the office Fri-Sun. If you place your order between Friday afternoon and Sunday, then your order will ship on Monday.
Do you ship outside the U.S.?
Yes! We are very proud to currently be in over 38 countries! International shipping will vary in price and times based on final destination. Extra customs and duties may apply.
Can I pick up my order?
We do not currently have a storefront, but we offer a pickup location in Cumming, GA for local customers. To place an order for pickup, please email email@example.com!
Your 100% satisfaction is important to us! If you have any problems with shipping, or product defects please email us with a picture to firstname.lastname@example.org within 7 days receipt of your planner and we will happily address any issues.
If you are dissatisfied with your order, returns or exchanges are available within 14 days from the date the order was placed for any regular priced, unused or unaltered products with all original packaging. If you would like to return your order, please contact email@example.com
*** RETURNS MUST INCLUDE YOUR ORDER NUMBER! ***